Three Crowns overview

Three Crowns LLP is a law firm that was founded in 2014 by specialist international arbitration advocates in the belief that international disputes call for focused advice and advocacy. The firm engages primarily in complex, high-value disputes, and counts among its clients many industry leaders and sovereign States. The firm has grown significantly in each of its offices – London, Paris, Madrid, Singapore and Washington, DC – and now comprises over 180 people, including 18 partners. Across jurisdictions, it is regarded as a market leader.

The role

The role is responsible for the deployment, maintenance, and optimisation of the firm’s legal technology stack and generative AI (GenAI) applications. This role ensures the seamless operation of critical systems that support legal workflows, document management, matter management, and AI-enhanced productivity tools. The engineer will work closely with legal teams, vendors, and IT colleagues to deliver secure, efficient, and innovative technology solutions.

The role reports to the firm’s Head of Infrastructure and Information Security, who is based in London. The Engineer has regular interaction with many of the firm’s partners and should be comfortable in such an environment.

The responsibilities of the role include, but are not limited to:

• Ownership of all technical aspects of the firm’s legal and GenAI applications. These currently include iManage 10 Cloud, Intapp Walls and Conflicts, SharePoint, the Office Suite, Litera Compare and Metadact, BigHand, M365 Copilot and ChatGPT Enterprise.
• Ensuring all legal and GenAI applications are secure and always operating efficiently through good maintenance and patching regimes and engage with our legal and GenAI applications vendors where required to achieve this.
• Providing 2nd/3rd line technical support for all the firm’s legal and GenAI applications.
• Leading on the successful technical design and implementation of new legal and GenAI applications required by the firm. Applications currently being considered include Verbit Legal Visor, Epiq AIDA, Exhibit Manager, etc.
• Working with our vendors to prepare estimates for work or renewals for budgeting purposes.
• Evaluating emerging legal tech and GenAI tools for potential adoption.
• Partnering with legal teams to identify opportunities for automation and AI-driven efficiencies.
• Contributing to the firm’s IT Strategy by championing innovative solutions.
• Working closely with the Director of IT, Head of Infrastructure and Information Security, Information Security lead, other Engineers and Senior IT Manager to provide configuration documentation and user friendly best practice guides in relation to the firm’s legal and GenAI applications.
• Delivering training and guidance to the firm’s people on the effective use of legal and AI tools.
• Providing support to the firm’s Finance Systems Analyst and our vendors in overseeing the firm’s Finance systems including Aderant Expert Sierra, Billblast and iTimeKeep.
• Providing support to the firm’s other Engineers and our Managed Service Provider (MSP) with ownership of all technical aspects of our infrastructure including the WAN, LAN, Firewalls, Automox, Autopilot, Meraki, Druva, Azure, Entra AD, M365, ShareFile, Teams, Exchange, Entra, Apple Business Manager, Mimecast, FluidOne and Intune.
• Providing support to the firm’s Information Security Lead with ownership of all technical aspects of our Security arrangements including CrowdStrike, Netskope, DUO, Jampf and Rapid 7.
• Providing support to the firm’s other individuals administering systems such as Interaction, Cascade HR and the firm’s Intranet and Website.
• Always adhering to the firm’s IT Strategy, IT Operating Principles, GDPR and ISO27001 certification.
• Being available for call outside of 3C IT office hours in the case of a firm emergency.
• Being available to undertake planned work outside of 3C IT office hours where necessary

Skills and knowledge

Competitive candidates will possess:

• 3+ years proven experience in applications engineering within a legal or professional services environment.
• Strong knowledge of legal applications (e.g., iManage).
• Experience with GenAI platforms and tools, including prompt engineering and AI governance.
• Proficiency in Windows Server, Entra AD, Microsoft 365, and Azure.
• Familiarity with ITIL practices and service management tools (e.g., ConnectWise).
• Excellent troubleshooting, communication, and stakeholder engagement skills.
• A comprehensive understanding of the role of technology in facilitating the delivery of legal services.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, ITIL Foundation, iManage Certified Engineer) are desirable.
• Excellent interpersonal and teamwork skills.
• Clear client service ethos.
• Flexible approach to problem resolution and service delivery.