Three Crowns overview

Three Crowns LLP is a law firm that was founded in 2014 by specialist international arbitration advocates in the belief that international disputes call for focused advice and advocacy. The firm engages primarily in complex, high-value disputes, and counts among its clients many industry leaders and sovereign States. The firm has grown significantly in each of its offices – London, Paris, Madrid, Washington DC, and Singapore – and now comprises over 160 people, including 18 partners. Across jurisdictions, it is regarded as a market leader.

The role

The IT Systems Engineer reports to the firm’s Director of IT, who is based in London. The IT Systems Engineer has regular interaction with many of the firm’s partners and should be comfortable in such an environment.

Responsibilities

The responsibilities of the IT Systems Engineer include, but are not limited to:

• Oversight of the IT infrastructure inc. operating systems, software & hardware.
• Work closely with the Director of IT and Senior IT Manager to provide training and written guidance, including in relation to information security and new hardware/software.

• Help manage the firm’s Azure platform, presently administered via an MSP.

• Oversee management of MSP that administers firewalls, routing and switching to maximize network efficiency and security.

• Support the design, implementation, maintenance, and updating of the firm’s information security systems.
• Experience in the implementation of advanced functions of Microsoft 365 Security and Compliance centre, Microsoft Intune, Conditional Access.
• Work closely with vendors and consultants across a range of IT disciplines.

• Manage firmwide projects and work with MSP and third-party vendors to deliver successful platform and application enhancements.
• Arranging scheduled upgrades.
• Providing 2nd/3^rd line technical support for supported desktops, laptops, and peripherals.
• Managing and executing the OS and software patch management solution (Automox and Autopilot).
• Good knowledge of Microsoft 365, Entra AD, and Azure administration, application creation and management.

• Oversee procurement of network equipment, manage network installation and identify ways of maximising network performance.

• Manage the firm’s IT assets, consistent with best practices.
• Design solutions in line with ISO27001 and Cyber Essentials Plus requirements.
• Proficiency in working with Secure Web Gateways, EDR, XDR, SIEM, Secure Web Gateway.
• Prepare operational cost estimates for current and proposed projects.
• Ability to work on call after hours where necessary.

Skills and knowledge
Competitive candidates will possess:

• 3+ years’ experience in law firm IT.
• Industry certifications preferred.
• M365 accreditations would be beneficial.
• Comprehensive understanding of:
  • Network architecture and deployment
  • Vendor management
  • Active Directory
  • Azure
  • Entra AD
  • Identity management services (Federation and IAM Azure).
  • Intune
  • SharePoint
  • Autopilot
  • MDR, EDR, SEIM
  • SWG, CASB, SEG
• PowerShell knowledge advantageous.
• ITIL qualifications and principles.
• Ability to communicate clearly and effectively, both orally and in writing.
• Excellent interpersonal and teamwork skills.
• Clear client service ethos.
• Flexible approach to problem resolution and service delivery.